Terms and conditions

Terms and conditions

CUSTOMER ORDER

To order/purchase products from the online shop, the Customer has to register at the MARTIFORM online shop, correctly inserting all the data necessary for the purpose using the online form provided. After registration, the Customer puts all the products he/she wants to buy in the shopping basket, following all the steps indicated to successfully complete the purchase.

DELIVERY METHOD

We deliver to mainland Portugal, the Portuguese islands and mainland Spain.

From the moment the payment is made, the item is delivered within 3 working days in mainland Portugal and up to 5 working days in mainland Spain and in the Portuguese islands, and the Customer is informed when the item is dispatched from the warehouse. In the case of a break in stock, a new delivery date is given to the Customer, and if the Customer does not agree, we shall return the order.

CountryDelivery feeDelivery time
Portugal (mainland)5,00 €2 to 3 working days
Portugal (islands)10,00 €3 to 5 working days
Spain (mainland)7,00 €3 to 5 working days

Deliveries and collections in Portugal and Spain are carried out by the CTT (Portuguese Postal Service).

As soon as your order leaves our warehouse, the Customer is notified by SMS text message that the order has been dispatched, along with a forecast delivery date.

If you do not receive the SMS text message within the time outlined in the estimated delivery time tables, please contact our Customer Support team. (info@martiform.com or +351 253 192 100).

PAYMENT METHOD

Purchases may be made directly on our website using the following payment methods:

RETURN POLICY

For returns, Martiform provides a time limit of 14 working days after reception of the item at the address provided by the Customer. Returns must be communicated by e-mail to info@martiform.com.
The item returned should be sent to the Martiform warehouse at the following address:

MARTIFORM
Rua do Pinhal, 7/9
Zona Industrial de Sequeira,
4705-002 Braga
Portugal

For a successful exchange/return, the article must be delivered in perfect condition, as it was sold, and include the respective invoice, labels and packaging.
No exchanges/returns will be made of articles that have been changed, washed, used or in some way damaged through improper use.
We shall make a refund for the item returned using the same payment method used to purchase it, within a maximum of 8 working days after receiving the returned item.

The costs of returning the item are not covered by MARTIFORM.

Before each purchase, we also suggest you read the SIZE GUIDE, to make the most informed purchase possible. We are available to provide support should you require further information.